Special Orders

You may contact the luthier with no commitment to order. You can ask him about availability of wood, an estimated construction time and any extra costs such as instrument cases and delivery. Orders require a deposit  of 15% of the instruments price before work is started. Upon completion, you will be contacted and asked to pay the remaining balance and decide on delivery or collection if you haven't already done so You may order a case (not included in the instrument prices) and decide whether you want to collect your instrument or have it delivered at any time, but it is advisable to do this early on so the case does not delay collection or delivery since it has to be custom made and can take at least a month.

Availability: Orders can be customized to a certain extent subject to the availability of wood. If the wood you require isn't available, it will have to be ordered and this may take up to two weeks.

  1. Confirmation of Order: After the woods, decorative extras and the choice of collection or delivery is requested, you will get a confirmation of order by post which you will need to sign, date and return one copy along with the amount required for the deposit.
  2. Deposit: The deposit is 15% of the instrument price. Payment of the deposit can be made by cheque or bank transfer. Work will start once the payment has been cleared. You will be sent a letter or email of notification confirming the receipt of payment and when construction will commence with an estimated completion date.  
  3. Cases: The instrument prices advertised do not include the case. You may order a case for your instrument at any time; however, it is advisable to do so at the start in order to prevent delays in the future. Case prices vary according to instrument size and are not included in the prices shown on this web site. Contact the luthier to enquiry about prices and to place your order. Cases are supplied by Kingham Case Company. To view their full range, please visit their web site at www.kingham.co.uk
  4. Strings: Strings come from Germany or Italy depending on your preference, i.e. nylon, nylgut or plain gut. A decision will have to be made so the strings can be ordered in advance.
  5. Request Changes: Changes can be made; however, they are subject to when they are requested in relation to the point in construction.
  6. On Completion: Once the instrument is complete you will be contacted and asked how you want to pay the remaining balance. You will have to make a decision by then if you want to collect or have your instrument delivered. Payment for the remaining balance can be made for the exact amount requested via bank transfer, cheque (must clear if collecting) or cash . You will receive a receipt of payment by post unless you are collecting. 
  7. Collection: This will be arranged after payment has cleared.
  8. Delivery: This can be arranged at any time, but it is advisable to do so early since the case required for delivery may take some time to be made. Overseas deliveries are possible.

Stock

  1. Buying: Contact the luthier in writing by letter or email to confirm which instrument you want to buy, how you want to pay and whether you prefer collecting or delivery.
  2. Trying Out: You may arrange a time to try out any instruments in stock before buying. However instruments are not sent out on 'approval'.
  3. Collection: You may collect your instrument if you pay either by cash or Banker's draft in pounds sterling for the exact amount. Otherwise, if paying by cheque in advance, payment will have to be cleared before the instrument can be collected (click here to see how to get here). Credit or bank cards are not accepted when collecting, but Bank to Bank transfers can be done in advance. 
  4. Delivery: A case has to be ordered so the instrument can be sent and delivered safely; extra foam padding will be added inside the case. A delivery quote can be obtained before purchasing depending on your address and what courier service you prefer. Please provide special instructions for courriers. Worldwide deliveries can be arranged with a local service.

All stock items displayed on the web site are subject to availability. Prices do not include case.